FAQ


Where are you located?
Accesoraid is located in Delaware but we operate as an online
store only.
Where do my products come from?
We currently have warehouse/shipping facilities in Europe & China. We try
our best to ship from the warehouse closest to you but if we are unable to do
so due to limited stock, your order will be shipped from our main warehouse
in China.
Do you ship worldwide?
Yes! We proudly ship worldwide.
How long does the order processing take?
We generally take 1-5 business days [change here if it takes longer] to
process our orders and co-ordinate with our warehouse and shipping
departments.
What are your shipping times?
Australia, US, UK - estimated delivery time of 12-25 days [change here
according to your supplier terms]. Although the order usually arrives faster
than this, certain things like delays at customs or processing time can effect
delivery time.
Rest of the world - For all other countries, the delivery times vary between
20-40 days [change here according to your supplier terms].
NOTE:
These estimates can change depending on your location, what items you
purchase, and any other unforeseen factors. We are working with our
partners to reduce this time significantly in the future. Should you have any
questions regarding shipping times for your order or future order feel free to
contact us through email [insert address here].
Why is a part of my order missing?
Sometimes, your products will be shipped separately to avoid any delays
caused by some products being backlogged or temporarily out of stock.
Should you have any questions regarding the status of your order feel free to
contact us at [insert business email here].
Do I have to pay customs fees?
Due to the global nature of our business we are not responsible for any
customs fees once items have shipped. In 99% of cases, custom fees are
not collected. However, we are not able to control this factor and if any fees
arise in your country we are not responsible for them.
Where can I track my order?
You can use our tracking page [insert link] or use an international tracking
tool, such as https://17track.net.
The tracking says that the order is delivered, but it’s not. What should I
do?
In most cases, it is found that the delivery was made but left in an
unexpected location. We advise you to contact your local delivery company
and ask them about specific details about the delivery (i.e. left on back porch
/ left with a neighbor). If you did contact the delivery company and they were
not able to help you, please contact us at [insert email here] and we will help
you as soon as possible.
REFUND POLICY page
Returns
If you are not entirely satisfied with your purchase, you can either return the
product for a refund or exchange the item for an alternate product of your
choice.
You have 7 calendar days from the date of delivery of your order to notify us
if you are returning or exchanging an item. If 7 days have gone by since the
delivery of your order, unfortunately we can't offer you a refund or exchange.
There is a fee of $5 to process returns/exchanges. The customer will be
responsible for the returns delivery fee.
To be eligible for return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods
such as food, flowers, newspapers or magazines cannot be returned. We
also do not accept products that are intimate or sanitary goods, hazardous
materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please email
us at [insert email here] for further assistance.
Refunds
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item.
A refund will be processed, and a credit will automatically be applied to your
credit card or original method of payment.
Late or missing refunds (if applicable)
Some banks/credit card companies require up to 10 days to process refunds
but majority of the time you should receive your funds in a shorter time
period.
Please contact your payment provider of choice to verify the refund if we
have already sent you a refund notice but you are yet to receive the funds.
If you've done all of this and you still have not received your refund yet,
please contact us at [insert email here].
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot
be refunded.
Exchanges
We accept exchanges for incorrect sizing. If it is a mistake on our end we will
ship out the correct item to you free of charge. In the event the item is too
small/too large, you are responsible for paying for returning the item to us. At
this point, we can then send you a new item in a larger/smaller size.
We will replace items, free of charge, if they are defective or damaged. If you
need to exchange it for the same item, send us an email at [insert email here]
for further assistance.
Shipping
To return your product, you must email us at [insert email here] to arrange for
shipping. Depending on your location we offer a return depot in China and
the United States. Although, it is up to our discretion to choose which return
depot your item is mailed to.
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged
product to reach you, may vary.
You should consider using a trackable shipping service or purchasing
shipping insurance. We don't guarantee that we will receive your returned
item.